Aligning expectations and perceptions of elevator maintenance stakeholders: an application of expectation confirmation theory,Building Research & Information

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Aligning expectations and perceptions of elevator maintenance stakeholders: an application of expectation confirmation theory
Building Research & Information ( IF 3.7 ) Pub Date : 2023-07-23 , DOI: 10.1080/09613218.2023.2236252
Muhammad Umer Zubair _{1,

2} , Xueqing Zhang ₂ , Muhammad Usman Hassan ₁

Affiliation

A seamless performance of elevators is necessary for building owners (BOs) as it promotes end-user satisfaction, thus, they form some expectations from elevator maintenance contractors (EMCs). Cohe...

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