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A profile deviation approach to enhancing relationship marketing outcomes
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2023-06-23 , DOI: 10.1080/19368623.2023.2226641
Senika Dewnarain 1 , Felix Mavondo 2 , Haywantee Ramkissoon 3, 4, 5, 6, 7 , Ahmed Shaalan 8
Affiliation  

The study examines seven key dimensions of online customer engagement behaviour and uses these to build ideal and baseline profiles. This ensures verbal and statistical correspondence. This approac...

中文翻译:

提高关系营销成果的轮廓偏差方法

该研究检查了在线客户参与行为的七个关键维度,并利用这些维度来构建理想和基线档案。这确保了口头和统计上的对应。这种方法...
更新日期:2023-06-23
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