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Towards an inductive model of customer experience in fitness clubs: a structural topic modeling approach
European Sport Management Quarterly ( IF 3.6 ) Pub Date : 2023-06-20 , DOI: 10.1080/16184742.2023.2219684 Luke L. Mao 1 , James J. Zhang 2 , Min Jung Kim 3 , Hongyoung Kim 1 , Daniel P. Connaughton 4 , Yong Wang 5
European Sport Management Quarterly ( IF 3.6 ) Pub Date : 2023-06-20 , DOI: 10.1080/16184742.2023.2219684 Luke L. Mao 1 , James J. Zhang 2 , Min Jung Kim 3 , Hongyoung Kim 1 , Daniel P. Connaughton 4 , Yong Wang 5
Affiliation
A significant advancement in marketing studies has been the use of big data analytics to explore and derive customer experience (CX) insights. With fitness businesses’ pivoting towards managing CX ...
中文翻译：
健身俱乐部客户体验的归纳模型：结构主题建模方法
营销研究的一个重大进步是使用大数据分析来探索和获得客户体验 (CX) 见解。随着健身企业转向管理客户体验......
更新日期：2023-06-20
中文翻译：
健身俱乐部客户体验的归纳模型：结构主题建模方法
营销研究的一个重大进步是使用大数据分析来探索和获得客户体验 (CX) 见解。随着健身企业转向管理客户体验......
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