Workplace inclusion is a strategic concern for organizations, yet challenging to achieve. We investigate how Information and Communications Technology (ICT) use can enhance workplace inclusion. Based on qualitative data collected from a leading UK organization, we conceptualize four ICT-enabled workplace inclusion practices – Expanding, Orienting, Enculturating, and Reflecting. Each practice entails the use of multiple ICT applications to enhance workplace inclusion through a distinct set of organizational activities. We also highlight the Reflecting practice as key in enhancing other practices. Drawing from our findings, we develop a framework for ICT-enabled workplace inclusion that constitutes inter-related ICT-enabled practices focused on multiple organizational activities. We contribute to the literature on the strategic role of ICT for organizational/social good, a current area of research priority for the information systems discipline.

工作场所包容性是组织的战略关注点，但实现起来具有挑战性。我们调查了信息和通信技术 (ICT) 的使用如何增强工作场所的包容性。基于从一家领先的英国组织收集的定性数据，我们概念化了四种 ICT 支持的工作场所包容性实践——扩展、定向、适应和反思。每种做法都需要使用多种 ICT 应用程序，通过一组不同的组织活动来增强工作场所的包容性。我们还强调反思实践是增强其他实践的关键。根据我们的发现，我们开发了一个 ICT 支持的工作场所包容性框架，该框架构成了以多个组织活动为重点的相互关联的 ICT 支持实践。