Dirty work research has long analytically prioritized focusing on the people who do dirty work, largely sidestepping who the clients of dirty work are and what contribution they can make to workers’ experience of the job as more or less dirty. We address these oversights through a systematic review and analysis of 65 articles, theorizing the role played by clients within dirty work. Firstly, we propose a three-fold categorization of dirty work clients based on their temporal-spatial proximity to the work and explain how clients can be a source of stigma through communicative and corporeal interactions with workers. Secondly, we collate existing discussions that mention worker-client relations into a conceptual framework of clients’ contributions to dirty work through considering several feedback loops between clients’ and workers’ behaviours and discourses. In doing so, we examine the ways in which clients can both reinforce and alleviate workers’ experience of dirty work stigma.

中文翻译：

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挑战“肮脏工人”与“干净客户”二分法：概念化肮脏工作中的工人与客户关系

肮脏工作研究长期以来在分析上优先关注从事肮脏工作的人，很大程度上回避了肮脏工作的客户是谁，以及他们对工人或多或少肮脏的工作体验能做出什么贡献。我们通过对 65 篇文章进行系统回顾和分析，对客户在肮脏工作中所扮演的角色进行理论化，以解决这些疏忽。首先，我们根据脏工作客户与工作的时空接近程度提出了三重分类，并解释了客户如何通过与工人的沟通和身体互动而成为耻辱的根源。第二，我们通过考虑客户和工人的行为和话语之间的几个反馈循环，将提到工人与客户关系的现有讨论整理成客户对肮脏工作贡献的概念框架。在此过程中，我们研究了客户可以加强和减轻工人肮脏工作耻辱感的方法。