The COVID-19 (coronavirus disease 2019) pandemic brought a new reality and created several complications and challenges for professionals working in gender-based violence (GBV) support networks. A gap has been found in the literature in terms of evidence on how best to operate GBV intervention and support services in times of crisis. Given this reality, this article analyses the situation caused by the pandemic, raising and highlighting relevant implications for the impact on the quality of the services provided, and emphasizing the concept of street-level bureaucracy in the face of the new reality. The article highlights how professionals are currently coping, making decisions, and adapting their ways of working. The literature review offers relevant conclusions on how to improve preparedness and prevention plans in support services for victims of violence in future crises.

中文翻译：

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在 COVID-19 封锁危机期间，我们可以从有关基于性别的暴力支持服务的街头官僚方法中学到什么？

COVID-19（2019 年冠状病毒病）大流行带来了新的现实，并给在基于性别的暴力 (GBV) 支持网络中工作的专业人员带来了一些并发症和挑战。在危机时期如何最好地开展 GBV 干预和支持服务的证据方面，文献中存在差距。鉴于这一现实，本文分析了大流行病造成的情况，提出并强调了对所提供服务质量的影响的相关含义，并强调了面对新现实的街道官僚主义的概念。这篇文章强调了专业人士目前如何应对、做出决定和调整他们的工作方式。