This study examined the emergence and implementation of community touchpoints established in the UK during the COVID-19 pandemic for victims/survivors of domestic abuse (DA). Community touchpoints are designated places, both online and in accessible settings such as pharmacies and banks, where victims/survivors can seek confidential advice and be directed to expert DA services. The research adopted a case study approach and explored a range of perspectives through expert interviews, document analysis, consultation with survivors and stakeholders and a survey of DA co-ordinators. Four national community touchpoint schemes were identified and, of these, three were implemented rapidly and were available in 2020–2021 when the UK experienced lockdowns. Partnerships between Government/voluntary organisations and commercial businesses-assisted design and implementation. Some stakeholders considered that the schemes lacked responsivity to the local context and noted challenges in providing a confidential service in rural areas. Whilst pharmacies, banks and online spaces were identified as non-stigmatised and trusted places to seek advice, community touchpoints were judged less accessible for some groups including those experiencing digital poverty and victims whose movements were heavily scrutinised. Most of the touchpoint schemes targeted adults only. There were also concerns about whether frontline staff in commercial businesses received sufficient training. Whilst robust evidence of outcomes was limited, there were indications that the schemes had achieved good reach with some early evidence of take-up. Testimonials indicated that victims/survivors were using the touchpoints in flexible ways which met their needs. Moreover, the wide reach and visibility of these initiatives delivered in non-stigmatised settings may have served to raise public awareness of DA, reducing the silence that has traditionally surrounded it. Further research into the use and impact of these initiatives is required and there may be future potential to extend community touchpoints to include children and young people experiencing DA.

中文翻译：

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在大流行的背景下为家庭暴力幸存者开发新的安全门户

本研究调查了在 COVID-19 大流行期间英国为家庭暴力受害者/幸存者 (DA) 建立的社区接触点的出现和实施情况。社区接触点是指定地点，包括在线地点和药房和银行等无障碍环境，受害者/幸存者可以在这里寻求保密建议，并被引导至专业的 DA 服务。该研究采用案例研究方法，并通过专家访谈、文件分析、与幸存者和利益相关者的磋商以及对发展议程协调员的调查探索了一系列观点。确定了四个国家社区接触点计划，其中三个迅速实施，并在 2020-2021 年英国经历封锁时可用。政府/志愿组织与商业企业之间的伙伴关系辅助设计和实施。一些利益相关者认为，这些计划缺乏对当地情况的响应，并指出在农村地区提供保密服务方面存在挑战。虽然药店、银行和在线空间被认为是不受污名化和值得信赖的寻求建议的地方，但社区接触点被认为对一些群体来说不太容易获得，包括那些经历数字贫困的人和行动受到严格审查的受害者。大多数接触点计划仅针对成年人。还有人担心商业企业的前线员工是否接受了足够的培训。虽然结果的有力证据有限，有迹象表明，这些计划已经取得了良好的影响，并出现了一些早期采用的迹象。证言表明，受害者/幸存者正在以灵活的方式使用接触点，以满足他们的需求。此外，在非污名化环境中提供的这些举措的广泛影响和知名度可能有助于提高公众对发展议程的认识，减少传统上围绕它的沉默。需要对这些举措的使用和影响进行进一步研究，并且未来可能会扩大社区接触点，以包括正在经历 DA 的儿童和年轻人。在非污名化环境中提供的这些举措的广泛影响和知名度可能有助于提高公众对发展议程的认识，减少传统上围绕它的沉默。需要对这些举措的使用和影响进行进一步研究，并且未来可能会扩大社区接触点，以包括正在经历 DA 的儿童和年轻人。在非污名化环境中提供的这些举措的广泛影响和知名度可能有助于提高公众对发展议程的认识，减少传统上围绕它的沉默。需要对这些举措的使用和影响进行进一步研究，并且未来可能会扩大社区接触点，以包括正在经历 DA 的儿童和年轻人。