The end-users’ acceptance of electronic government applications is crucial for the effective delivery of public services. This study intends to investigate the factors that influence the end-users' acceptance of smart-government services.This paper identifies key determinants of the end-users’ acceptance of smart government services in the UAE to develop a theoretical model which is tested empirically, using the partial least squares structural equation modelling. This study examines the relationship among the factors that influence the adoption of smart government applications, along with the moderation effects of gender, age, and experience of the end-users on this linkage. The paper reveals that performance expectancy is the strongest factor influencing adoption of smart government, followed by trust in government, effort expectancy, and social influence. The Multi Group Analysis is used to test the moderation effects of the gender, age, and smart service use experience of the end-users on the relationship between the factors that influence smart-government service adoption.

中文翻译：

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最终用户对阿联酋智能政府服务接受度感知的实证研究

最终用户对电子政务应用的接受程度对于有效提供公共服务至关重要。本研究旨在调查影响最终用户接受智能政务服务的因素。本文确定了阿联酋最终用户接受智能政务服务的关键决定因素，以开发一个经过实证检验的理论模型，使用偏最小二乘结构方程建模。本研究考察了影响智能政务应用采用的因素之间的关系，以及最终用户的性别、年龄和经验对这种联系的调节作用。论文揭示，绩效期望是影响智能政府采用的最强因素，其次是对政府的信任、努力期望、和社会影响。多组分析用于检验终端用户的性别、年龄和智能服务使用体验对影响智能政务服务采用的因素之间关系的调节作用。