Annual Review of Psychology ( IF 23.6 ) Pub Date : 2022-01-04 , DOI: 10.1146/annurev-psych-020821-010855 Gerben A van Kleef 1 , Stéphane Côté 2
We review the burgeoning literature on the social effects of emotions, documenting the impact of emotional expressions on observers’ affect, cognition, and behavior. We find convergent evidence that emotional expressions influence observers’ affective reactions, inferential processes, and behaviors across various domains, including close relationships, group decision making, customer service, negotiation, and leadership. Affective reactions and inferential processes mediate the effects of emotional expressions on observers’ behaviors, and the relative potency of these mediators depends on the observers’ information processing and the perceived appropriateness of the emotional expressions. The social effects of emotions are similar across expressive modalities (face, voice, body, text, symbols). We discuss the findings in relation to emotional contagion, emotional intelligence, emotion regulation, emotions as social information (EASI) theory, and the functionality of emotions in engendering social influence. Finally, we identify gaps in our current understanding of the topic and call for interdisciplinary collaboration and methodological diversification.
中文翻译:
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情绪的社会影响
我们回顾了关于情绪的社会影响的新兴文献,记录了情绪表达对观察者的情感、认知和行为的影响。我们发现了趋同的证据表明情绪表达会影响观察者的情感反应、推理过程和跨各个领域的行为,包括亲密关系、群体决策、客户服务、谈判和领导力。情感反应和推理过程中介情绪表达对观察者行为的影响,这些中介的相对效力取决于观察者的信息处理和情绪表达的感知适当性。情绪的社会影响在不同的表达方式(面部、声音、身体、文本、符号)中是相似的。我们讨论了与情绪传染、情商、情绪调节、情绪作为社会信息 (EASI) 理论以及情绪在产生社会影响中的功能有关的发现。最后,我们确定了我们目前对该主题的理解中的差距,并呼吁跨学科合作和方法多样化。