Leveraging the wealth of research insights generated over the past 25 years, we develop a model of emotional contagion in organizational life. We begin by defining emotional contagion, reviewing ways to assess this phenomenon, and discussing individual differences that influence susceptibility to emotional contagion. We then explore the key role of emotional contagion in organizational life across a wide range of domains, including (1) team processes and outcomes, (2) leadership, (3) employee work attitudes, (4) decision-making, and (5) customer attitudes. Across each of these domains, we present a body of organizational behavior research that finds evidence of the influence of emotional contagion on a variety of attitudinal, cognitive, and behavioral/performance outcomes as well as identify the key boundary conditions of the emotional contagion phenomenon. To support future scholarship in this domain, we identify several new frontiers of emotional contagion research, including the need to better understand the “tipping point” of positive versus negative emotional contagion, the phenomenon of counter-contagion, and the influence of computer mediated communication and technology within organizations and society on emotional contagion. In closing, we summarize our model of emotional contagion in organizations, which we hope can serve as a catalyst for future research on this important phenomenon and its myriad effects on organizational life.

利用过去25年中积累的大量研究见解，我们开发了组织生活中情绪传染的模型。我们从定义情感传染开始，回顾评估这种现象的方法，并讨论影响情感传染易感性的个体差异。然后，我们探索情绪传染在组织生活中在广泛领域中的关键作用，这些领域包括（1）团队流程和成果，（2）领导，（3）员工工作态度，（4）决策和（5） ）客户态度。在所有这些领域中，我们进行了一系列的组织行为研究，旨在发现情绪传染对各种态度，认知，和行为/绩效结果，以及识别情绪传染现象的关键边界条件。为了支持该领域的未来研究，我们确定了情绪感染研究的几个新领域，包括需要更好地理解正面和负面情绪感染的“临界点”，反感染现象以及计算机介导的交流的影响。组织和社会内部有关情感传染的技术。最后，我们总结了我们在组织中的情感传染模型，我们希望该模型可以作为对该重要现象及其对组织生活的多种影响的未来研究的催化剂。包括需要更好地了解正面和负面情绪传染的“临界点”，反传染现象以及组织和社会内部计算机介导的通信和技术对情绪传染的影响。最后，我们总结了我们在组织中的情感传染模型，我们希望该模型可以作为对该重要现象及其对组织生活的多种影响的未来研究的催化剂。包括需要更好地了解正面和负面情绪传染的“临界点”，反传染现象以及组织和社会中计算机介导的通信和技术对情绪传染的影响。最后，我们总结了我们在组织中的情感传染模型，我们希望该模型可以作为对该重要现象及其对组织生活的多种影响的未来研究的催化剂。