考虑不同用户特征的查询建议语言和术语对医疗准确性的影响,Journal of the Association for Information Science and Technology

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考虑不同用户特征的查询建议语言和术语对医疗准确性的影响
Journal of the Association for Information Science and Technology ( IF 2.8 ) Pub Date : 2017-06-05 , DOI: 10.1002/asi.23874
Carla Teixeira Lopes ₁ , Dagmara Paiva ₂ , Cristina Ribeiro ₁

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搜索健康信息是网络上最受欢迎的活动之一。在这个领域中，用户经常拼错或缺乏在查询中使用的正确医学术语的知识。为了克服这些困难并尝试检索更高质量的内容，我们开发了一个查询建议系统，该系统提供了将葡萄牙语或英语与非专业或医学科学术语相结合的替代查询。在这里，我们评估该系统对搜索过程中获得的知识的医学准确性的影响。评估表明，简单地提供这些建议有助于减少错误内容的数量。这表明即使没有点击建议，它们对于后续查询的制定或解释搜索结果也很有用。单击建议，无论类型如何，导致内容更正确的答案。根据建议类型和用户特征的分析表明，某些语言和术语的好处在具有一定英语熟练程度和健康素养水平的用户中更为明显。这表明该建议系统针对这些特征进行了个性化。总体而言，语言的作用比术语的作用更显着。点击英语建议显然比点击葡萄牙语更可取。总体而言，语言的作用比术语的作用更显着。点击英语建议显然比点击葡萄牙语更可取。总体而言，语言的作用比术语的作用更显着。点击英语建议显然比点击葡萄牙语更可取。

"点击查看英文标题和摘要"

Effects of language and terminology of query suggestions on medical accuracy considering different user characteristics

Searching for health information is one of the most popular activities on the web. In this domain, users often misspell or lack knowledge of the proper medical terms to use in queries. To overcome these difficulties and attempt to retrieve higher‐quality content, we developed a query suggestion system that provides alternative queries combining the Portuguese or English language with lay or medico‐scientific terminology. Here we evaluate this system's impact on the medical accuracy of the knowledge acquired during the search. Evaluation shows that simply providing these suggestions contributes to reduce the quantity of incorrect content. This indicates that even when suggestions are not clicked, they are useful either for subsequent queries' formulation or for interpreting search results. Clicking on suggestions, regardless of type, leads to answers with more correct content. An analysis by type of suggestion and user characteristics showed that the benefits of certain languages and terminologies are more perceptible in users with certain levels of English proficiency and health literacy. This suggests a personalization of this suggestion system toward these characteristics. Overall, the effect of language is more preponderant than the effect of terminology. Clicks on English suggestions are clearly preferable to clicks on Portuguese ones.

更新日期：2017-06-05

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