A quality management system (QMS) allows an organization to analyze the needs of its customers and to define the appropriate processes for efficient production and service delivery. Customer satisfaction is an important part of this system, with a significant impact on its corporate sustainability. The purpose of this research is a proposal for assessing whether the QMS of an organization meets the requirements defined in the standard ISO 9001:2015. The development of the proposal follows a methodology based on the paradigm of design science research where we identify the problem and the motivation and the objectives are defined as a solution to the problem, and as a consequence, we developed an expert system based on a previously identified ISO 9001:2015 process map and transferred it to a knowledge base. The system allows the determination of the degree of compliance with the requirements of the standard: this provides valuable information to organizations, allowing them to implement improvement measures. The expert system is limited in terms of the set of identified inputs, outputs, and acceptance criteria, but its effectiveness was demonstrated through the evaluation of the system.

中文翻译：

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评估符合 ISO 9001:2015 要求的智能框架

质量管理体系 (QMS) 允许组织分析其客户的需求并定义适当的流程以实现高效的生产和服务交付。客户满意度是该系统的重要组成部分，对其企业可持续发展具有重大影响。本研究的目的是评估组织的 QMS 是否满足 ISO 9001:2015 标准中定义的要求。提案的制定遵循基于设计科学研究范式的方法论，我们确定问题，将动机和目标定义为问题的解决方案，因此，我们开发了一个基于以前的专家系统确定 ISO 9001:2015 流程图并将其转移到知识库。该系统允许确定符合标准要求的程度：这为组织提供了有价值的信息，允许他们实施改进措施。专家系统在一组已识别的输入、输出和验收标准方面受到限制，但其有效性已通过对系统的评估得到证明。