For patients recovering from surgery, a video consultation is a suitable alternative to conventional consultations. Video consultations have been found to be beneficial, but little is known about their organization, compared to face-to-face consultations. In this article, we explore potential extra interactional work conducted by participants in video-mediated consultations. We focus on the beginning of the consultation. Our data consist of 39 recorded, postoperative, oncological consultations, both face-to-face and through video-mediated communication (VMC), which we analyzed using conversation analysis. Although surgeons commonly launched the beginning with an announcement of the pathology report as the reason for the consultation, we found that in VMC, “how are you?” was regularly inserted after the testing of the technology. The question is a suitable strategy, as it displays overt other-attentiveness, while also being medically relevant. However, subsequently, surgeons may unilaterally close the elicited self-report to then address the pathology report. Thus, the “extra interactional work” of other-attentiveness is again attenuated.

中文翻译：

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视频咨询开放中的其他注意力：视频中介与面对面咨询的对话分析

对于从手术中康复的患者，视频咨询是传统咨询的合适替代方案。已经发现视频咨询是有益的，但是与面对面的咨询相比，对其组织了解甚少。在本文中，我们探讨了视频中介咨询中参与者进行的潜在的额外交互工作。我们专注于咨询的开始。我们的数据包括39例记录的，术后的，肿瘤学的咨询，包括面对面的和通过视频媒介交流（VMC）进行的，我们使用对话分析对其进行了分析。尽管外科医生通常以宣布病理报告作为开始咨询的开端，但我们在VMC中发现“你好吗？” 在技​​术测试后定期插入。这个问题是一个合适的策略，因为它表现出明显的其他注意力，同时也与医学相关。但是，随后，外科医生可能会单方面关闭所获得的自我报告，然后处理病理报告。因此，其他注意力的“额外交互作用”再次减弱。