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Collective attention and relational overload: A theory of transactive control in high-permeability intraorganizational environments
Research in Organizational Behavior ( IF 3.1 ) Pub Date : 2024-11-19 , DOI: 10.1016/j.riob.2024.100209
Ethan S. Bernstein, Pranav Gupta, Mark Mortensen, Paul M. Leonardi

As rapid organizational and technological change makes boundaries within workplaces more permeable, employees are gaining unprecedented access to new people and information. This both increases opportunities for collaboration and heightens the risk of attention overload. While scholars have investigated overload with respect to “what” employees attend to, little research has examined the challenges concerning “whom” to attend to, resulting in ambiguity that can undermine collaborative relationships. In this paper, we integrate and advance insights from organizational control and selective-attention research, building on those macro- and micro-level theories to better conceptualize collective attention when the potential target is a colleague (human) rather than information (nonhuman)—which we conceptualize as relational attention, i.e., attention-to-whom. Further, we propose a separate, meso-level theory of transactive control of relational attention, building on concepts of transactive behavior from other fields. By exploring how such transactive control works, we begin to define the conditions organizations need to cultivate—regarding mutually transparent availability, synchronous attentional allocation, and reciprocal attentional allocation—to reduce relational overload without sacrificing productive work relationships or other benefits of more permeable internal boundaries. In addition to shedding light on underexamined attention problems in the workplace, this model contributes to future research by forging multi-level connections between individual meta-attention, transactive control over relational attention, and more traditional forms of organizational control.

中文翻译:


集体注意力和关系过载:高渗透性组织内环境中的交互控制理论



随着快速的组织和技术变革使工作场所内的界限更加渗透,员工正在获得前所未有的机会来接触新的人和信息。这既增加了合作的机会,又增加了注意力超负荷的风险。虽然学者们调查了员工“关注什么”方面的超负荷,但很少有研究研究探讨“关注谁”的挑战,从而导致可能破坏合作关系的歧义。在本文中,我们整合并推进了来自组织控制和选择性注意力研究的见解,以宏观和微观层面的理论为基础,当潜在目标是同事(人类)而不是信息(非人类)时,更好地概念化集体注意力——我们将其概念化为关系注意力,即对谁的关注。此外,我们提出了一个单独的、中观层面的关系注意力的交互控制理论,建立在其他领域的交互行为概念之上。通过探索这种交易控制的工作原理,我们开始定义组织需要培养的条件——关于相互透明的可用性、同步注意力分配和互惠的注意力分配——以减少关系过载,而不会牺牲富有成效的工作关系或更具渗透性的内部边界的其他好处。除了揭示工作场所中未被充分研究的注意力问题外,该模型还通过在个体元注意力、对关系注意力的交互控制和更传统的组织控制形式之间建立多层次的联系,为未来的研究做出贡献。
更新日期:2024-11-19
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