Aim(s)To explore the day‐level interactions between challenge and hindrance job demands and their effects on work engagement and emotional exhaustion among healthcare professionals, focusing on the moderating role of resilience.DesignA longitudinal, diary‐based design was employed.MethodsThis study utilised a multilevel modelling approach to analyse 351 diary entries from 85 healthcare professionals, collected during the COVID‐19 pandemic (in March–April 2021). Participants recorded their daily experiences, including job demands, work engagement, emotional exhaustion and resilience.ResultsChallenge demands, such as increased workload, are associated with both higher work engagement and greater emotional exhaustion, highlighting a dual impact. Resilience moderated these effects, reducing the negative impacts of both challenge and hindrance demands on emotional exhaustion. Surprisingly, higher resilience also diminished the positive relationship between effort and engagement.ConclusionThe study highlights the critical role of resilience in moderating the effects of job demands on healthcare workers' well‐being, particularly under the stressful conditions of a global pandemic.Implications for the Profession and/or Patient CareInsights from this study can assist healthcare organisations in developing strategies to enhance employee resilience and effectively manage job demands. Improved management of these factors can lead to better employee well‐being and sustained engagement, ultimately benefiting patient care during high‐stress periods.ImpactThe study addressed the impact of daily job demands on the well‐being and performance of healthcare workers during the COVID‐19 pandemic. The main findings highlighted the dual effects of challenge demands and the protective role of resilience in mitigating the adverse effects of job demands. This research will impact healthcare organisations and policymakers, informing strategies to bolster workforce resilience and well‐being, thereby potentially enhancing patient care during crises.Reporting MethodWe adhered to the Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) guidelines.Patient or Public ContributionNeither patients nor the public were involved in the design, conduct, reporting or dissemination plans of our research. Healthcare professionals participated only as research subjects and did not engage in any aspect of the research process.

中文翻译：

---

弹性和工作需求动态：关于 COVID-19 大流行期间医疗保健专业人员互动的日记研究


目的探讨挑战和阻碍工作需求之间的日常相互作用及其对医疗保健专业人员工作敬业度和情绪疲惫的影响，重点关注弹性的调节作用。设计采用纵向、基于日记的设计。方法本研究利用多层次建模方法分析了在 COVID-19 大流行期间（2021 年 3 月至 4 月）收集的 85 名医疗保健专业人员的 351 篇日记条目。参与者记录了他们的日常经历，包括工作需求、工作参与度、情绪疲惫和韧性。结果挑战需求，例如工作量增加，与更高的工作参与度和更大的情绪耗竭有关，突出了双重影响。韧性缓和了这些影响，减少了挑战和阻碍需求对情绪耗竭的负面影响。令人惊讶的是，更高的弹性也削弱了努力和参与之间的积极关系。结论该研究强调了韧性在调节工作需求对医护人员福祉的影响方面的关键作用，尤其是在全球大流行的压力条件下。对专业和/或患者护理的影响本研究的 Insights 可以帮助医疗保健组织制定战略，以提高员工的弹性并有效管理工作需求。改进对这些因素的管理可以提高员工福祉和持续敬业度，最终使高压力时期的患者护理受益。影响该研究探讨了 COVID-19 大流行期间日常工作需求对医护人员福祉和绩效的影响。 主要研究结果强调了挑战需求的双重影响和弹性在减轻工作需求不利影响方面的保护作用。这项研究将影响医疗保健组织和政策制定者，为增强劳动力弹性和福祉的策略提供信息，从而有可能在危机期间加强患者护理。报告方法我们遵守加强流行病学观察性研究报告 （STROBE） 指南。患者或公众贡献患者和公众均未参与我们研究的设计、实施、报告或传播计划。医疗保健专业人员仅作为研究对象参与，不参与研究过程的任何方面。