Environmental, social, and governance (ESG) practices are garnering increased attention from hospitality companies, accompanied by a notable rise in awareness and expectations from key stakeholders. Nevertheless, research exploring how internal stakeholders perceive ESG initiatives and how such perceptions affect them is still scarce. This paper attempts to shed light on this area by analyzing 195,530 employee online reviews from 4182 U.S. hotel companies over 15 years. We measure employees’ perceptions of ESG practices by constructing a novel ESG lexicon using a word-embedding approach. Our results reveal that (a) employees’ perceived ESG practices increase gradually over the years, (b) perceived ESG practices are higher among current (vs. former) employees and managers (vs. non-managers), and increase with organizational tenure, (c) perceived ESG practices are related to higher job satisfaction and lower employee turnover, with organizational tenure and position level moderating these relationships.

中文翻译：

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从酒店业员工的视角看 ESG 实践：来自员工生成数据的见解


环境、社会和治理 （ESG） 实践越来越受到酒店公司的关注，伴随着主要利益相关者的意识和期望的显着提高。然而，探讨内部利益相关者如何看待 ESG 举措以及这些看法如何影响他们的研究仍然很少。本文试图通过分析来自 195,530 家美国酒店公司的 4182 条员工在线评论来阐明这一领域 15.我们通过使用词嵌入方法构建新颖的 ESG 词典来衡量员工对 ESG 实践的看法。我们的结果表明，（a） 员工感知的 ESG 实践多年来逐渐增加，（b） 现任（与前任）员工和经理（与非经理相比）感知的 ESG 实践更高，并且随着组织任期的增加而增加，（c） 感知的 ESG 实践与更高的工作满意度和更低的员工流失率有关，组织任期和职位级别调节了这些关系。