In the dynamic landscape of circular economy ecosystems, the engagement between stakeholders and customers plays a crucial role in the transition toward circular economy. On the one side, stakeholders collectively engage in generating value for customers, while on the other, customers benefit from this value. This literature especially highlights the collaborative and collective efforts of stakeholders working together to create value for customers and how these efforts allow for the effectiveness of circular economy ecosystems. However, existing literature lacks a holistic understanding of how stakeholders and customers engage in circular economy ecosystems with each other. Our research takes stock of this research gap. In particular, our literature review aims to fill this gap by systematically selecting, reviewing, and synthesizing 77 articles sourced from Scopus and Web of Science databases. Our analysis shows the importance of the configuration of strategies for value creation and exchange, and ecosystem dynamics, including the drivers and barriers that affect the effectiveness of stakeholder and customer engagement in circular economy ecosystems. Moreover, the findings highlight the importance of raising awareness for customer engagement with circular products and services. Finally, we present an integrated framework that encompasses stakeholder and customer engagement along with the theoretical lenses that can be used to deepen our understanding of the phenomenon. Ultimately, the proposed framework outlines future research directions to advance stakeholder and customer engagement in circular economy ecosystems.

中文翻译：

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循环经济生态系统中的利益相关者和客户参与：系统的文献综述和研究议程


在循环经济生态系统的动态环境中，利益相关者和客户之间的互动在向循环经济的过渡中起着至关重要的作用。一方面，利益相关者共同参与为客户创造价值，而另一方面，客户从这种价值中受益。这些文献特别强调了利益相关者的协作和集体努力，共同努力为客户创造价值，以及这些努力如何实现循环经济生态系统的有效性。然而，现有文献缺乏对利益相关者和客户如何相互参与循环经济生态系统的整体理解。我们的研究评估了这一研究差距。特别是，我们的文献综述旨在通过系统地选择、审查和综合来自 Scopus 和 Web of Science 数据库的 77 篇文章来填补这一空白。我们的分析显示了价值创造和交换战略配置以及生态系统动态的重要性，包括影响利益相关者和客户参与循环经济生态系统有效性的驱动因素和障碍。此外，研究结果强调了提高客户对循环产品和服务的参与意识的重要性。最后，我们提出了一个综合框架，其中包括利益相关者和客户参与以及可用于加深我们对这一现象的理解的理论镜头。最终，拟议的框架概述了未来的研究方向，以促进利益相关者和客户参与循环经济生态系统。