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个人简介

Dr. Chiu joined the faculty of Dept. Industrial Engineering and Engineering Management, National Tsing Hua University (NTHU) in August 2011. He has served as an associate professor and full professor in August 2016 and 2020 accordingly. Before joining NTHU, he served at The School of Engineering Design, Technology, and Professional Programs (SRDTAPP) at The Pennsylvania State University as instructor for one year and worked in industry as chief engineer for six years. He obtained his Ph.D. degree from Department of Industrial and Manufacturing Engineering at The Pennsylvania State University in 2010. He is the founder of Innovation Engineering Laboratory (IELAB) at National Tsing-Hua University. Dr. Chiu was Sayling Wen's Award for Outstanding Young Researcher in Service Science in 2013 and receipt of Ministry of Science and Technology (MOST) Outstanding Young Scholar Grant in 2014~2017 and 2020-2023. Dr. Chiu has been acting as the PI and co-PI for more than 30 projects from the government (including MOST, Ministry of Education (MOE), Industrial Technology Research Institute (ITRI), Institute for Information industry (III)) and industries. He also received MOST The High Distinction Award which is Rank#1 in University-Industry Collaborative Research Award in 2019. Dr. Chiu’s research interests focus on Product Service System, Sustainable Design, Service Innovation, and Smart Manufacturing. The aim of the above interests is to solve problems in product, service, and system development stage using systems thinking. <> •2020 Performance-based Salary Scale for the Recruitment and Retention of Outstanding Faculty and Research Staff at National Tsing Hua University (2020/8~2021/7) 國立清華大學109學年度「延攬及留住特殊優秀人才彈性薪資獎勵」 •MOST Outstanding Young Scholar Grant 科技部年輕優秀學者計畫獎助, 2020~2023 •Best Paper Award, 2020 Symposium on Sustainable Products and Industrial Management 2020永續性產品與產業管理研討會 •Best Paper Award, 2019 Chinese Institute of Industrial Engineers Conference (CIIE 2019) 2019工工年會 •MOST The High Distinction Award (2019), Rank#1 in University-Industry Collaborative Research Award by MOST 特優獎,科技部工程司108年度產學合作計畫成果發表暨績效考評會 •Performance-based Salary Scale for the Recruitment and Retention of Outstanding Faculty and Research Staff at National Tsing Hua University (2019/8 ~ 2020/7) 國立清華大學108學年度「延攬及留住特殊優秀人才彈性薪資獎勵」 •Top downloaded article (2019), 2017-2018 Journal of Human Factors and Ergonomics in Manufacturing & Service Industries (SCI) •Best Presentation Award, 2019 Industry 3.5 International Symposium for Intelligent Manufacturing (2019 Industry 3.5) •Third Place Award, 2019 International Conference on Systematic Innovation (2019 ICSI) •Excellent Presentation Award, 2019 International Conference on Systematic Innovation (2019 ICSI) •Performance-based Salary Scale for the Recruitment and Retention of Outstanding Faculty and Research Staff at National Tsing Hua University (2018/8 ~ 2019/7) 國立清華大學107學年度「延攬及留住特殊優秀人才彈性薪資獎勵」 Best Paper Award*2, 2018 Symposium on Sustainable Products and Industrial Management 2018永續性產品與產業管理研討會 •Best Paper Finalist, 2018 International Symposium on Semiconductor Manufacturing Intelligence (2018 ISMI) •Outstanding Presentation Award, 2018 International Symposium on Semiconductor Manufacturing Intelligence (2018 ISMI) •Best Industrial Application Paper Award, 2017 Asia Pacific Industrial Engineering and Management Society (2017 APIEMS) •Best Paper Award*2, 2017 Symposium on Sustainable Products and Industrial Management 2017永續性產品與產業管理研討會 •Performance-based Salary Scale for the Recruitment and Retention of Outstanding Faculty and Research Staff at National Tsing Hua University (2017/8 ~ 2018/7) 國立清華大學106學年度「延攬及留住特殊優秀人才彈性薪資獎勵」 •Excellent Paper Award, 2017 The 24rd Annual Meeting of the Ergonomics Society of Taiwan 2017 人因年會 •Performance-based Salary Scale for the Recruitment and Retention of Outstanding Faculty and Research Staff at National Tsing Hua University (2016/8 ~ 2017/7) 國立清華大學105學年度「延攬及留住特殊優秀人才彈性薪資獎勵」 •Excellent Paper Award*3, 2016 The 23rd Annual Meeting of the Ergonomics Society of Taiwan 2016人因年會 •Best Paper Award, 2016 Symposium on Sustainable Products and Industrial Management 2016永續性產品與產業管理研討會 •Excellent Paper Award*2, 2016 Conference of Systematic Innovation 2016系統性創新研討會暨論文競賽 •Best Paper Award*2, 2015 Chinese Institute of Industrial Engineers Conference (CIIE 2015) 2015工工年會 •MOST Best Research Project Poster Award, 2015 科技部工程研究發展司工業工程與管理學門 •Best Paper Award, 2015 International Symposium on Sustainable Products and Industrial Management (ISSPIM 2015) 2015永續性產品與產業管理國際研討會 •MOST Outstanding Young Scholar Grant, 2014~2017 科技部年輕優秀學者計畫獎助 •清華大學傑出學術研究出版獎勵, 2014 •Sayling Wen's Award for Outstanding Young Researcher in Service Science 溫世仁服務科學新苗獎, 2013 •清華大學優秀新聘助理教授獎勵, 2012~2014 •Best Paper Award, 2014 Chinese Institute of Industrial Engineers Conference (CIIE 2014)  2014工工年會 •Best Paper Award, 2014 Annual Meeting of the Ergonomics Society of Taiwan (EST 2014)  2014人因年會 •Best Paper Award, 2014 Symposium on Sustainable Products and Industrial Management (SSPIM 2014) 永續性產品與產業管理國際研討會 •Best Student Paper Award, International Conference on Industrial Engineering (IJIE 2013) •Best Student Paper Award, The 9th International Conference on Intelligent Manufacturing & Logistics Systems (IML 2013) 近三年執行計畫 邱銘傳 Chiu Ming-Chuan 動態環境下之個人化產品服務系統設計方法 Personalized Product Service System Design Method under Dynamic Environment 科技部 Ministry of Science and Technology 2017.8 - 2018.7 邱銘傳 Chiu Ming-Chuan 亞洲矽谷美容美髮預約與等待跑馬燈服務平台開發計畫系統整體規畫研究 Study of beauty salons service system and platform planning 群威行銷顧問有限公司 2017.6 - 2017.11 邱銘傳 Chiu Ming-Chuan VLC技術成果於創新服務驗證 Utilizing VLC technology in Innovative Service Validation 工業技術研究院 Industrial Technology Research Institute 2017.5 - 2017.12 邱銘傳 Chiu Ming-Chuan 未來商城與智慧商務服務模式之服務設計與創新研究 Study of business model and service design for future smart retailing 工業技術研究院 Industrial Technology Research Institute 2017.3 - 2017.9 邱銘傳 Chiu Ming-Chuan 系統性整合新產品服務與供應鏈的創新方法(3/3) Systematic Methodology on Design of New Product Service and Supply Chain System 科技部 Ministry of Science and Technology 2015.08-2016.07 邱銘傳 Chiu Ming-Chuan 以系統性方法設計個人化的產品與服務系統(2/3) A Systematic Method to Design Personalized Product Service System 科技部 Ministry of Science and Technology 2015.08-2016.07

研究领域

♦ 永續設計 ♦ 服務創新 ♦ 產品服務系統 ♦ 智慧製造

近期论文

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Refereed Journal Publications 1.Chiu, M-C., Chu, C-Y.#, and Kuo, T-C.* (2019) “Product Service System Transition Method: Building firm’s Core Competence,” International Journal of Production Research , (In Press) View SCI(MOST 106-2221-E-007-073 -MY3)doi:10.1080/00207543.2019.1566670 2.Chiu, M-C.*and Lin, K-Z.# (2018) “Utilizing Text Mining and Kansei Engineering to Support Data-driven Design Automation at Conceptual Design Stage,” Advanced Engineering Informatics 38, 826-839 View SCI(MOST 106-2221-E-007 -073 -MY3) doi:10.1016/j.aei.2018.11.002 3.Hurtado, C.*, Chiu, M-C., Ferras, X., Arimany-Serrat, N. and Vidal, D. M. (2018) “Identifying Sustainability-Value Creation Drivers for a Company in the Water Industry Sector: An Empirical Study,” Water Resources Management32(12), 3961–3978 View SCI doi:10.1007/s11269-018-2030-5 4.Chiu, M-C.* Chu, C-Y.# and Chen, C-C.# (2018) “An Integrated Product Service System Modelling Methodology with a Case Study of Clothing Industry,” International Journal of Production Research 58(6), 2388-2409 View SCI(MOST 103-2221-E-007-051-MY3) doi:10.1080/00207543.2017.1374570 5.Chiu, M-C.* and Chen, Y-W.# (2018) “The Analysis Incomplete Dataset Using Fuzzy C-Medoids Algorithm with a Case Study of Physical Examination Dataset,” International Journal of Industrial Engineering: Theory, Applications and Practice 25(1), 67-76 View SCI(MOST 106-2221-E-007 -073 -MY3) 6.Chiu, M-C.* and Chang, Y-J.# (2017) “A Service Recovery Method to Enhance Customer Satisfaction with a Case Study of Motion Sport Game,” Human Factors and Ergonomics in Manufacturing & Service Industries 27(5), 233–242View SCI(NSC 102-2221-E-007-058-MY3) doi:10.1002/hfm.20705 7.Kuo, T-C., Chen, Y-H., Dang, H.T. H., Chiu, M-C. , Hsu, C-W., and Hsiao, Y-L. (2017) “Investigating the Influential Factors of Sustainable Supply Chain Management – Using Two Asian Countries as the Examples,” Sustainable Development 25(6), 559–579 View SCI doi:10.1002/sd.1678 8.Chiu, M-C.* and Hsu, Y-W.# (2017) “Using Fuzzy C-Means Clustering Based on Integration of Psychological and Physiological Data for Therapeutic Music Design,” Journal of Industrial and Production Engineering 34(5), 382-397View TSSCI, EI (NSC 102 -2221-E-007-058-MY3) doi:10.1080/21681015.2017.1324528 9.Chiu, M-C.* and Ko, L-W.# (2017) “Develop a Personalized Intelligent Music Selection System Based on Heart Rate Variability and Machine Learning,” Multimedia Tools and Applications 76(14), 15607-15639 View SCI (MOST 103-2221-E-007-051-MY3) doi:10.1007/s11042-016-3860-x Chiu, M-C.* and Chiou, J-Y.# (2016) “Technical Service Platform Planning Based on Company Competitive Advantage and Future Market Trend: A Case Study of IC Foundry,” Computers & Industrial Engineering 99, 503-517View SCI (MOST 103-2221-E-007-051-MY3) doi:10.1016/j.cie.2016.02.019 11.Chiu, M-C.* and Lin, Y-H.# (2016) “Simulation Based Method Considering Design for Additive Manufacturing and Supply Chain-An Empirical Study of Lamp Industry,” Industrial Management and Data Systems 116(2), 322-348View SCI (MOST 103-2221-E-007-051-MY3) doi:10.1108/IMDS-07-2015-0266 12.Chiu, M-C.* and Hsieh, M-C.# (2016) “Latent Human Error Analysis and Efficient Improvement Strategies by Fuzzy TOPSIS in Aviation Maintenance Tasks,” Applied Ergonomics 54, 136-147. View SCI (MOST 103-2221-E-007-051-MY3) doi:10.1016/j.apergo.2015.11.017 13.Huang, P-H.# and Chiu, M-C.* (2016) “Integrating User Centered Design, Universal Design and Goal, Operation, Method and Selection Rules to Improve the Usability of DAISY Player for Persons with Visual Impairments,” Applied Ergonomics 52, 29-42. View SCI (MOST 103-2221-E-007-051-MY3) doi:10.1016/j.apergo.2015.06.008 14.Chiu, M-C.*, Chang, C-H.#, Chen, Y-T.#, Chiou, J-Y.#, and Chang, Y-J.# (2016) “Redesign for Sustainability and Assemblability Using Particle Swarm Optimization Method,” Journal of Industrial and Production Engineering 33(2), 103-113 View TSSCI, EI (NSC 101-2221-E-007-018) doi:10.1080/21681015.2015.1111264 15.Hsiao, W-B.#, Chiu, M-C.*, Chen W-F., and Chu, C-Y. (2016) “A Systematic Service Design Methodology to Achieve Mass Personalisation,” International Journal of Agile Systems and Management 8(3/4), 243-263 View EI (MOST 103-2221-E-007-051-MY3) doi:10.1504/IJASM.2015.073520 16.Chen, Y-T.# and Chiu, M-C.* (2015) “A Case-Based Method for Service-Oriented Value Chain and Sustainable Network Design,” Advanced Engineering Informatics 29(3), 269-294. View SCI (MOST 103-2221-E-007-051-MY3)doi:10.1016/j.aei.2015.06.005 17.Chiu, M-C.*, Kuo, M-Y.#, and Kuo, T-C. (2015) “A Systematic Methodology To Develop Business Model of a Product Service System,” International Journal of Industrial Engineering: Theory, Applications and Practice 22(3), 369-381.View SCI (NSC 102-2221-E-007-058-MY3) 18.Hsieh, M-C.#, Chiu, M-C.*, and Hwang, S-L. (2015) “An optimal range of information quantity on computer-based procedure interface design in the advanced main control room,” Journal of Nuclear Science and Technology 52(5), 687-694. View SCI (NSC 102-2221-E-007-058-MY3)(NSC 101- 2221-E-007-013- MY2)doi:10.1080/00223131.2014.977832 19.Huang, P-H.#, Chiu, M-C.*, Hwang, S-L., and Wang, J-L. (2015) “Investigating E-Learning Accessibility for Visually-impaired Students: An Experimental Study,” International Journal of Engineering Education 31(2), 495-504. SCI(MOST 103-2221-E-007-051-MY3) 20.Chang, Y-J.#, Huang, P-H.#, and Chiu, M-C.* (2014) “Service dissatisfaction detection and service recovery analysis using a logistic regression model: an empirical study of health management motion sport game,” Journal of Industrial and Production Engineering 31(8), 504-512. View TSSCI, EI (NSC 101-2221-E-007-018)doi:10.1080/21681015.2015.1006697 21.Cheng, W-Y.#, Huang, P-H.#, and Chiu, M-C.* (2014) “Integrating Physiological and Psychological Techniques to Measure and Improve Usability: an Empirical Study on Kinect Applying of Health Management Sport,” International Journal of Industrial Engineering: Theory, Applications and Practice, 21(6), 304-316. View SCI (MOST 103 -2221-E-007-051-MY3) 22.Chiou, J-Y.# and Chiu, M-C.* (2014) “Technical Service Platform Based on Company Competitive Advantage and Future Market Trend: A case study of Foundry,” International Journal of Industrial Engineering: Theory, Applications and Practice, 21(6), 327-336. View SCI (NSC 102-2221-E-007-058-MY3) Lo, H-P.# and Chiu, M-C.* (2014) “A Service Family Design and Business Development Methodology with a Home Service Case Study,” Journal of Industrial and Production Engineering, 31(7), 458-470. View TSSCI, EI (NSC 102-2221-E-007-058-MY3) dio:10.1080/21681015.2014.983195 24.Hsieh, M-C.#, Chiu, M-C.*, and Hwang, S-L. (2014) “An Interface Redesign for the Feedwater System of the Advanced Boiling Water Reactor in a Nuclear Power Plant in Taiwan,” Journal of Nuclear Science and Technology, 51(5), 720-729. View SCI dio:10.1080/00223131.2014.889584 25.Chiu, M-C.* and Okudan, G.E. (2014) “An Investigation on Centralized and Decentralized Supply Chain Scenarios at the Product Design Stage to Increase Supply Chain Performance,” IEEE Transactions on Engineering Management, 61(1), 114-128. View SCI dio:10.1109/TEM.2013.2246569 26.Chiu, M-C.* and Okudan, G.E.# (2014) “An Investigation on the Impact of Product Modularity Level on Supply Chain Performance Metrics: An Industrial Case Study,” Journal of Intelligent Manufacturing, 25(1), 129-145. View SCIdoi:10.1007/s10845-012-0680-3 27.Okudan, G.E.*, Ma, J-F., Chiu, M-C., and Lin, T-K.(2013) “Product Modularity and Implications for the Reverse Supply Chain,” Supply Chain Forum: an International Journal, 14(2), 54-69 View 28.Chiu, M-C.* and Teng, L-W.# (2013) “Sustainable Product and Supply Chain Design Decisions under Uncertainties,” International Journal of Precision Engineering and Manufacturing , 14(11),1953-1960. View SCI (NSC 100-2218-E-007-720) doi:10.1007/s12541-013-0265-x 29.Okudan, G.E., Chiu, M-C.*, and Kim, T.,(2013) “Perceived Feature Utility-Based Product Family Design: a Mobile Phone Case Study,” Journal of Intelligent Manufacturing, 24(5),935-949. View SCI doi:10.1007/s10845-012-0699-5 30.Chiu, M-C. and Chu, C-H.* (2012) “Review of Sustainable Product Design from Life Cycle Perspectives,” Journal of Precision Engineering and Manufacturing, 13(7), 1259-1272. View SCI doi:10.1007/s12541-012-0169-1 31.Okudan, G. E.*, Chiu, M-C. , Lin, C-Y., Gupta, S., Claudio, D., and Thevenot, H. (2012) “Applying Axiomatic Design, TRIZ and Mixed Integer Programming to Develop Innovative Design for Locomotive Ballast Arrangement,” International Journal of Advanced Manufacturing Technology, 61(5-8), 827-842. View SCI doi:10.1007/s00170-011-3752-1 32.Chiu, M-C.* and Okudan, G.E.# (2011) “An Integrative Methodology for Product and Supply Chain Design Decisions at the Product Design Stage,” Journal of Mechanical Design, 133(2), 021008:1-15. View SCI doi:10.1007/s00170-011-3752-1 33.Chiu, M-C.* and Okudan, G.E.# (2011) “Investigation of the Applicability of DfX Tools during Design Concept Evolution: A literature Review,” Journal of Product Development,13(2), 132-167. View EIdoi:10.1504/IJPD.2011.038869 Refereed Conf. Publications 1.Chen Y-L., Chiu M-C., Hsu H-W., and Lee Y-C.,(2018) "The Equilibrium Contract for Power Buyback in Peak Hour Based on Demand Response Concept" 2018 Symposium on Sustainable Products and Industrial Management(SSPIM 2018),Mar 24, Taoyuan, Taiwan (Best Paper Award) 2018永續性產品與產業管理研討會 2.Wu M-C., Chiu M-C., Hsu H-W., and Lee M-Y.,(2018) "An Optimal Power Mix and Dispatch Model Considering Climate and Environmental Impacts: A Case Study in Taiwan" 2018 Symposium on Sustainable Products and Industrial Management(SSPIM 2018),Mar 24, Taoyuan, Taiwan (Best Paper Award) 2018永續性產品與產業管理研討會 3.Chuang W-H., Chiu M-C., and Lin H-H.,(2018) "The Economic and Sustainable Influence of Package Sizes in a Packaging System" 2018 International Symposium on Semiconductor Manufacturing Intelligence (ISMI2018),Feb 7-9, Hsinchu, Taiwan (Certificate of Best Paper Finalist) 2018ISMI研討會 4.Chuang K-H., and Chiu M-C.,(2018) "Intergrating Omni Channel and Artificial Intelligence to Achieve Precision Marketing - A Case Study of Sharing Economy Platform" 2018 International Symposium on Semiconductor Manufacturing Intelligence (ISMI2018),Feb 7-9, Hsinchu, Taiwan (Outstanding Presentation Award) 2018ISMI研討會 5.Chuang K-H., and Chiu M-C.,(2017) "Intergrating Omni Channel and Artificial Intelligence to Achieve Precision Marketing - A Case Study of Sharing Economy Platform" 2017 Asia Pacific Industrial Engineering and Management Systems (APIEMS2017),Dec 3-6, Yogyakarta, Indonesia (Best Industrial Application Paper Award) 2017APIEMS研討會 6.Lin S-H., Chung W-H., and Chiu M-C.,(2017) "Product Packaging System in a Supply Chain Considering Sustainability" 2017 Symposium on Sustainable Products and Industrial Management(SSPIM 2017),Mar 18, Hsinchu, Taiwan (Best Paper Award) 2017永續性產品與產業管理研討會 7.Wu C-Y., Han Y-T., Lin Y-C., Li Y-C., and Chiu M-C.,(2017) "Develop a Community Social Media to Enhance Environmental and Social Sustainablility" 2017 Symposium on Sustainable Products and Industrial Management(SSPIM 2017),Mar 18, Hsinchu, Taiwan (Best Paper Award) 2017永續性產品與產業管理研討會 8.Wu J-J., Lin K-Z., Chen M-D., and Chiu, M-C., (2017)"An innovative interface design and customized usability testing method: Case study of Internet of Things integration platform interface" The 24rd Annual Meeting of the Ergonomics Society of Taiwan(EST 2017) , Mar 11-12, Kinmen, Taiwan (Excellent Paper Award) 2017人因年會 9.Chen, L-C., and Chiu, M-C., (2016) " Healthcare Quality Measurement and Service Innovation for Type 2 Diabetic Patients " The 23rd Annual Meeting of the Ergonomics Society of Taiwan(EST 2016) , Mar 25, Kaohsiung, Taiwan (Excellent Paper Award) 2016人因年會 10.Chen, Y-W., Wang, H-L., and Chiu, M-C., (2016) " The Analysis and Prediction of Incomplete Dataset Using Fuzzy C-Medoids Algorithm with a Case Study of Physical Examination Dataset " The 23rd Annual Meeting of the Ergonomics Society of Taiwan(EST 2016) , Mar 25, Kaohsiung, Taiwan (Excellent Paper Award) 2016人因年會 Lin, W-J., Liao, S-H., Tsai, C-Y., Wei, Y-C., and Chiu, M-C., (2016) " Design a Personalizd Brain Computer Interface" The 23rd Annual Meeting of the Ergonomics Society of Taiwan(EST 2016) , Mar 25, Kaohsiung, Taiwan (Excellent Paper Award) 2016人因年會 12.Tsai, C-S., Chu, C-Y., and Chiu, M-C., (2016) " Design of Personalized Product Service System Utilizing Multi-Agent System " 2016 Symposium on Sustainable Products and Industrial Management(SSPIM 2016) , Mar 19, Tainan, Taiwan (Best Paper Award) 2016永續性產品與產業管理研討會 13.Weng, M-F., Tzao, S-H., and Chiu, M-C., (2016) " Applying TRIZ and Multu-Attribute Utility Theory to Develop Innovative Design: A Case Study of Carbohydrate Detecting Device" 2016 Conference of Systematic Innovation , Jan 23, Taoyuan, Taiwan (Excellent Paper Award) 2016系統性創新研討會 14.Tsai, M-Y., and Chiu, M-C., (2016) " Apply TRIZ and AHP to improve Cell Test yield and Reduce Inventory" 2016 Conference of Systematic Innovation , Jan 23, Taoyuan, Taiwan (Excellent Paper Award) 2016系統性創新研討會 15.Lin, I-H., Weng, M-F., and Chiu, M-C., (2015) " Simulation Based Supply Chain Planning Method Considering Design for Additive Manufacturing and Supply Chain: An Em-pirical Study of Lamp Industry," 2015 Chinese Institute of Industrial Engineers Conference (CIIE 2015), Dec 9, Taichung, Taiwan (Best Paper Award) 2015工工年會 16.Lee, J-Y., Lin, K-Z., Chuang C-C., Chiu, M-C., Trappey, A-J-C., Chang, L-G. and Chou, H-Y. (2015) "Screen code standard development and innovative applications," 2015 Chinese Institute of Industrial Engineers Conference (CIIE 2015), Dec 9, Taichung, Taiwan (Best Paper Award) 2015工工年會 17.Hsu, Y-W. and Chiu, M-C.*, (2015) "An Investigation on Therapeutic Music Design Utilizing Fuzzy C-Means Clustering and HRV to Enhance User Experience," The 22nd Annual Meeting of the Ergonomics Society of Taiwan (EST 2015), Mar 27-28, 2015, Taoyuan, Taiwan (Best Student Paper Award) 2015人因年會 18.Ko, L-W. and Chiu, M-C.*, (2015) "The Research of Music and Emotion Interaction with a Case Study of Intelligent Music Selection System," The 22nd Annual Meeting of the Ergonomics Society of Taiwan (EST 2015), Mar 27-28, 2015, Taoyuan, Taiwan (Best Student Paper Award) 2015人因年會 19.Chen, C-C., Chiou, J-Y., Chu, C-Y., and Chiu, M-C.*, (2015) "A Systematic Product Service System Design Methodology Based on Dissatisfied Customers – A Case Study of Clothes Industry", 2015 International Symposium on Sustainable Products and Industrial Management (ISSPIM 2014), Mar 21, 2015, Changhua, Taiwan (Best Paper Award) 2015永續性產品與產業管理國際研討會 20.Chang, Y-J., Huang, P-H., and Chiu, M-C., Hsu, Y-W., Chen, Y-L., Pan, Y-C., Tzao, S-H. (2014) "Service recovery design by using logistic regression model – An empirical study to measure effective exercise of motion sport game," 2014 Chinese Institute of Industrial Engineers Conference (CIIE 2014), Dec 6, Taipei, Taiwan (Best Paper Award) 2014工工年會 21.Chiou, J-Y., Lin, Y-H., Chiu, M-C.*., and Chung, W-H, (2014) “A Robust Technical Platform Planning Method to Assure Competitive Advantage under Uncertainties,” 2014 International Symposium on Semiconductor Manufacturing Intelligence (ISMI2014), Aug 16-18, Taipei, Taiwan. (Best Student Paper Award) 2014半導體智能製造國際研討會

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